Refund policy
Refund & Return Policy
At RSK Motor Spares, customer satisfaction is important to us. However, due to the nature of automotive parts, we have strict policies in place to protect both our customers and our business. Please read the following carefully before making a return request.
Return Period
We offer a 14-day return policy. This means you have 14 calendar days from the date of delivery to request a return. After this period, no returns or refunds will be accepted.
Eligibility for Returns
To qualify for a return:
The item must be unused, unfitted, and uninstalled.
It must be in the same condition that you received it, with all original packaging, tags, and accessories included.
Proof of purchase (receipt or order confirmation) is required.
⚠️ Items that have been installed, fitted, used, or tampered with in any way are strictly non-returnable.
How to Start a Return
To request a return, please contact us first:
Email: rskmotorsweb@gmail.com
Phone: 011 433 3390
Once your return request has been reviewed and approved, we will provide you with instructions on how to proceed.
⚠️ Items sent back without prior approval will not be accepted.
All returns must be sent to:
10 Beaumont Street, Booysens, Johannesburg, South Africa – 2091
Return Shipping Costs
The buyer is responsible for all return shipping costs, unless the return is due to our error (wrong item supplied or defective on arrival).
In cases where the error is on our side, we will provide a prepaid return shipping label.
Damages & Defective Items
We strongly recommend inspecting your order immediately upon delivery.
Any issues such as damage, defects, or incorrect items must be reported to us within 48 hours of receipt.
Claims made after this period will unfortunately not be considered.
Non-Returnable Items
The following items cannot be returned under any circumstances:
Electrical components (no exceptions, due to testing/installation risks)
Custom or special-order items
Tools (to prevent misuse or “borrowing”)
Hazardous materials, flammable liquids, or gases
Sale or clearance items
Gift cards
Exchanges
We do not offer direct exchanges. If you would like a different item, you may place a new order once your return has been approved and processed.
Refunds
Refunds will only be issued once the returned item has been received, inspected, and approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Original shipping charges and handling fees are non-refundable.
A restocking fee of up to 15% may be deducted to cover processing and handling costs.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at rskmotors@gmail.com.